Shipping policy

1. Domestic Shipping (Portugal)

Shipments within Portugal are carried out through CTT services. Depending on your location and preference, we offer the following options:

  • Standard Shipping: 1–3 business days for most areas in Portugal.

  • Express Shipping: 1 business day for deliveries in metropolitan areas.

  • Pick-Up at CTT Post Office: You can choose to collect your order directly at a CTT post office in your area.

2. International Shipping

We ship worldwide, with options based on CTT’s international services:

  • Europe:

    • Standard Shipping: 3–7 business days.

    • Express Shipping: 1–3 business days.

  • Rest of the World:

    • Standard Shipping: 7–14 business days, depending on the destination.

    • Express Shipping: 3–7 business days.

3. Shipping Costs

Shipping costs vary according to the destination, weight, and dimensions of your order. The total amount will be automatically calculated during checkout, before you finalize your purchase.

4. Order Processing and Dispatch

  • Processing Time: Orders are processed and shipped within 1–2 business days after payment confirmation.

  • Exceptions: During high-demand periods, such as Black Friday or Christmas, processing times may be slightly longer.

5. Order Tracking

After your order is shipped, we will send you an email with the tracking number so you can follow your delivery in real time through the CTT website.

6. Customs Duties and Taxes

For international shipments, customers are responsible for any import duties, taxes, or other fees charged by the destination country’s customs authorities. These fees are not included in the shipping price and must be paid by the recipient.

7. Order Issues

If, for any reason, your order is not delivered within the expected timeframe, please contact us at [contact email] or [contact phone number]. We will do our best to resolve any shipping-related issues.

8. Changes or Cancellations

Since orders are processed quickly, we cannot guarantee changes or cancellations once the order is confirmed. However, if you need to make a change, please contact us as soon as possible, and we will do our best to accommodate your request.